Delivery time depends on where you would like the products sent to (which country and city). We normally estimate that delivery take 2 weeks from when it is sent from Ulaanbaatar. Products are sent via registered air cargo (most reliable option available from Mongolia) or DHL at additional costs.
How much is delivery? Is it included in the price?
The cost of delivery depends on the weight of the final order and products ordered. Please see the attached shipping list for an up to date approximate cost of delivery. Transport and delivery charges are added to the product price. Once we have an indication of the size of your order we can give you an estimate of the final weight and delivery charge. Generally, we sent via international air freight. If you are interested in having your products couriered, this will be at an additional cost and we can provide these costings (based on courier charges) at your request.
In addition to delivery price, please note there are charges such as insurance, airport tax and customs clearance.
How long does production time take?
Production time depends on the type of products ordered, the amount of products ordered and time of year the products are ordered. We can provide a more accurate production time once your order has been placed. For an indication of average production time, please see the attached sheet.
What are the payment terms? How do we make payment?
Tsagaan Alt requires 50% down payment on all orders placed. The final 50% is payable once the production has been completed, before shipment of the final order. All orders are paid for via international bank transfer. A pro forma invoice will be issued for the down payment and another for final payment.
General response
Tsagaan Alt is a non-profit store and 100% of the price paid goes back to the producers in income, Cooperative Union tax and operating costs – therefore we are not able to offer discounts on large orders. In addition, as our products are all handmade there are not any cost efficiencies with placing larger orders as it costs the same amount to produce one item as 100 items.
If you want to offer a discount
However, as we are keen to establish a partnership with you and continue our good relationship we can offer a special (insert number)% discount on your total order. This is the maximum amount we can offer as we are non-profit, and can be offered on the total amount of the product price (not delivery as this price is set).
